Client Advocacy

To contact Modern Assistance Programs, Inc., from anywhere in the United States, call the toll free number 1-800-878-2004.

A Modern Assistance Programs, Inc. customer service representative will answer your call.  The representative will ask you some questions in order to serve you better.  The representative may also provide you with information regarding questions you may have in reference to your care.

The representative may transfer your call to a Modern Assistance Programs, Inc. case manager for referral; case pre-authorization, or emergency services based on your needs.

Modern Assistance Programs, Inc. case managers are skilled mental health and substance abuse experts.  They work as advocates for you. Their purpose is to assess your situation and ensure that you or your eligible dependents receive the type of assistance, provided by your employer, within your available benefit plan to help relieve your concern or resolve your problem in a timely, convenient, and confidential manner.

Your Modern Assistance Programs, Inc. case manager may refer you to a network provider if your problem needs mental health or substance abuse services.  The case manager coordinates and guides all of your inpatient and/or outpatient mental health and substance abuse care.

Should you need emergency services, your Modern Assistance Programs, Inc. case manager will make the proper arrangement to address your needs.