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FAQ | Modern Assistance Programs


1.  What is an Employee Assistance Program?

An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.  EAPs address a broad and complex body of issues affecting mental and emotional well being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders.

2. How much does it cost to use the services offered by Modern Assistance Programs?

All services through the MAP EAP are an employee benefit provided at no cost to the employee.

3Who pays?

Your employer pays for the services of the Modern Assistance Programs and regards the program as part of your benefits. There is no charge for the counseling and, if it is determined that additional help is needed, the Modern Assistance Programs counselor is well acquainted with community programs that offer assistance.  This program is one of your benefits. As such, there is no cost to you for initial counseling. Modern Assistance Programs will evaluate and assess your concerns and develop with you a plan of action to solve the identified problem(s).

In the event additional outside referral is necessary, your counselor will try to refer you to:

  • Resources covered under your group insurance
  • Free resources in the community
  • Resources based on your ability to pay
  • The Goal: Best service at least cost to you.

4. Who does it cover and who can use the services?

All employees and their family members that are in the various trade unions and companies that are serviced by Modern Assistance Programs can use these services again, free of charge.

5.   What kind of services are offered?

Some of the services that Modern Assistance Programs offers assistance with are issues that may arise in relation to the following:

  • substance abuse
  • occupational stress
  • emotional distress
  • major life events, including births, accidents and deaths
  • health care concerns
  • financial or non-work-related legal concerns
  • family/personal relationship issues
  • work relationship issues
  • concerns about ageing parents 

6.  Is the EAP confidential?

The EAP is confidential, which means no personal information about your case can be given out to third parties without your written consent. Exceptions to this are those permitted by law, which includes when a person is an imminent danger to themselves or others.

7. What if I need additional services?

The EAP will work with you in identifying and referring you to additional support as needed. MAP has a network of providers in the community with whom they work closely.

8. How do I contact the EAP for assistance?

Please call 617-774-0331 (local) or 1-800-878-2004 (toll free).

9.  What hours are you available?

Our regular office hours are Monday-Thursday from 9am-5pm, and Friday 9am-1pm.

*In the case of a non-life threatening emergency after regular business hours, you can call our after hour emergency line  (#617-774-0331) and follow the prompts to speak directly with a Modern Assistance Programs clinician.